By placing an order, you confirm that you are 21 years old or above. Our delivery drivers will request proof of age when the wine is delivered.
Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are dispatched, a contract will be made between you and us.
Description & Prices
The description and prices payable for the items or services that you order are clearly set out in our price list, brochure and or website. If, by mistake, we have under-priced an item or service, we will not be obliged to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned or, in the case where we are not dispatching an item, within 4 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Payment & Security
We use PayPal for all payment processing services and it is they who provide the secure credit card handling facilities on their site. No credit card details are asked for, accessed or retained by Vincisive or any affiliated or associated company. It is your responsibility to protect your password from being disclosed to any third party.
What if I do not have a PayPal account?
A PayPal account is NOT required! - You can use a credit card in the normal way.
If you do not have a paypal account then when you arrive on the PayPal payment page you can ignore the login box and instead click on the link that is shown on the left of the page (see example image below)
Wines are offered for sale at the marked prices only in the Hong Kong Territory. For deliveries outside the Territory, please contact us directly. Delivery is free to the Hong Kong Kowloon area for ORDERS OVER HK$2000 (per delivery address). And we aim to despatch the wines within 24 hours of receiving your order. For Discovery Bay and Tung Chung we will consolidate orders and deliver every Thursday. If you would like to receive your wine within 24 hours then we will charge a surcharge of $300 and you should annotate your order accordingly.
Orders below $2000 will be charged at HK$150 per delivery and will be subject to the same surcharges as for orders over $2000.
We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time. We shall not be liable for any delay or failure to deliver caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
We reserve the right to decline delivery of goods to any person at our sole discretion absolutely. Delivery service of five cases or more is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time. We also reserve the right to levy a staircase fee of $50 per 20 cases per floor.
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question (please see further below).
If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please email us at firstname.lastname@example.org and we will be happy to make arrangements to have the wine collected and tested.
Receipt of Goods
Deliveries should be signed for as 'Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. Unless you notify us within 14 days of deliver of the order, we will not guarantee any replacement or refund and will not be liable to you for the same.
If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers will accept responsibility for any subsequent loss or damage which occurs once the consignment has been delivered to you.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on our website and it is your responsibility to read the terms and conditions on each occasion you use this website and your use of the website shall signify your acceptance to be bound by these latest terms and conditions.
Nothing in the website, brochure or any other marketing materials issued by us constitutes an offer to sell on our part and we reserve the right not to accept any orders.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
(i) economic losses (including without limitation loss of revenue, profits, contracts, business or anticipated savings); or
(ii) loss of goodwill or reputation; or
(iii) indirect losses suffered or incurred by you arising out of or in connection with any matter arising out of these terms and conditions.
Our liability (whether in contract, tort or otherwise) shall in any event be limited to a sum equal to the amount paid or payable by you for the goods deliverable to you.
These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.